Terms of Service

Doorly sells access to online countdown calendars. A calendar reveals one door a day over a set period, and may include a story, puzzle or other content behind each door. Calendars are delivered as a web link — there is nothing physical to post.

What is included depends on the tier you buy, as described on the page you bought from at the time of purchase.

Prices are shown on the site and are in pounds sterling. Payment is taken at the time of purchase through Stripe. Your calendar link is issued once payment has cleared.

Tiers are sold with a maximum number of people who can use the calendar. If more people need access than your tier allows, get in touch and we will sort out an upgrade.

Your calendar link is for the organisation that bought it. Please do not publish it publicly, resell it, or share it outside your organisation.

The content behind the doors — stories, puzzles, artwork and design — belongs to us. You may use it within your organisation for the period you bought it for. You may not copy it, adapt it, or use it to make a competing product.

If a calendar is being used in a way that breaks these terms, we may suspend access to it.

When using a calendar, please don’t try to break into systems you shouldn’t have access to, upload anything illegal or malicious, scrape the site, pretend to be someone you are not, or use a calendar to harass anyone. If a name someone enters is abusive, the person who bought the calendar can ask us to remove it.

Calendars are provided as they are. We don’t promise the service will be uninterrupted or free of errors, and we can’t guarantee it will meet every expectation you might have of it. What we do promise is that if something is broken, we will fix it or refund you.

Where we build a calendar to your brief, we will agree the scope, price and dates with you in writing before starting. Anything you supply to us — logos, brand assets, copy — remains yours, and you confirm you have the right to give it to us to use for that purpose.

You can cancel for a full refund any time before your calendar’s start date. Email us and we will refund you in full, no questions asked.

Once a calendar has started we can’t refund it, because the content has been delivered. But if something is wrong with it, tell us — we will fix it, and if we can’t fix it we will refund you.

If you are buying as a consumer rather than for a business, this does not affect your statutory rights.

We aim to keep calendars available throughout the period you have bought. We cannot promise the service will never be interrupted — it depends on hosting and other providers outside our control. If a calendar is unavailable for a meaningful stretch of the period you paid for, contact us and we will put it right.

We are responsible for losses you suffer that are a foreseeable result of us breaking these terms. We are not responsible for losses that were not foreseeable, or for business losses such as lost profits, lost business or lost opportunity.

Where we are liable, our total liability is limited to the amount you paid us for the calendar in question.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited.

How we handle personal data is set out in our Privacy Policy. If your team plays a calendar you bought, you are responsible for telling your colleagues that their name and progress will be visible to you.

We may update these terms. The version that applies to your purchase is the one published when you bought. The date at the top of this page shows when it last changed.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Sophie Aitchison trading as Doorly
hello@doorlyhq.com

We will provide our postal address on request — just email us.